Customer Success Is Our #1 Priority

Hear what customers are saying about us.  We invite you to contribute too!

Kelli W.
Kelli W.
As a first time homeowner and having my house built during the pandemic, Troy had his work cut out for him! He was super upbeat, informative and went the extra mile...and then some. I ended up with an incredibly low rate and amazing insurance, that he found for me himself. I learned a lot in the process as well! Thanks Troy!
Ty H.
Ty H.
Troy and his staff are great! treated us like family!
Zachary L.
Zachary L.
The week of closing, Wells Fargo told me that they wanted me to renegotiate my purchase contract due to a high radon test, which I planned to remediate immediately upon closing. Wells Fargo had had this information for nearly a month, but waited until the week of closing to say that they would not write the loan. I reached out to Affiliated Mortgage, and they were able to handle the entire loan process in less than two weeks, allowing me to only have to slightly push back closing and keeping the deal on the table. Thank you to Troy and team!
Lisa W.
Lisa W.
Troy was awesome and easy to work with. Process was fast and efficient! Thank you Troy!
Rachel C.
Rachel C.
I have worked with Vern on financing and re-financing a few times and the experience has always been very easy. He ensures that you receive the best possible rate and works with you every step of the way to make sure the process is as smooth as possible. He's very responsive to all communications, which really sets you at ease. I will continue to work with Vern and Affiliated Mortgage for years to come!
Haleigh F.
Haleigh F.
Melissa has gone above and beyond for us! She always contacts us to make sure we get the best rate. Never feeds anything that isn’t going to work. She will lay it down straight forward that way she doesn’t steer you wrong. She is not only our Loan Advisor but a family friend. I wouldn’t want to do work with anyone else. Thank you Melissa!
Ryan Mechaley-Swanson E.
Ryan Mechaley-Swanson E.
The level of communication is unbelievable. I never had to wonder where I was at in the process. Danny’s attentiveness to what the customer needs and wants is unmatched. I truly appreciate all of his efforts and time. It made the 2nd transaction with him better than the first!
Nancy A.
Nancy A.
I want to thank Troy and everyone who assisted with our loan process for making this such an easy and positive experience. Thank you everyone one at Affiliated Mortgage in Rapid City for your stellar and professional advice and expertise....Sincerely, Nancy Abt and family...
Jonny K.
Jonny K.
Sarah was terrific. Communication was outstanding and we felt very well taken care of. Thank you Sarah Bowser for making us feel like top priority!
Justin K.
Justin K.
Nice to have local support with nationally competitive service and rates. Everything was streamlined and virtual which made it very easy to do business with Affiliated.
Justin Van O.
Justin Van O.
Danny at affiliated mortgage was great to work with every step of the way.
Basil W.
Basil W.
I have had them do two Mortgages for me and I will continue to do business there!! Fast efficient and they get the job done right!!!
Tia S.
Tia S.
Melissa made sure we had the best experience even when things got hard for us Melissa stuck by us the whole time and made sure we were able to get in our home! Hardest worker for her clients she is definitely a necessity for buying a house in SD!
Johnathan M.
Johnathan M.
Melissa is very responsive and helped throughout the whole process of buying our home, as well as, refinancing.
Jennifer R.
Jennifer R.
Melissa is such a wonderful lady to work with she treats you like family and will take the time so you understand everything your getting. I highly recommend her
Ragen J.
Ragen J.
Vern and Amy did an amazing job and very helpful. Process was easy and went very smoothly. I would for sure recommend.
Bryan A.
Bryan A.
Affiliated mortgage helped us get into our home everyone said it was a bad process to go through but they made it easy and completely painless. Thanks again for everything!
Christine C.
Christine C.
Melissa made our home buying transaction a breeze! We bought sight unseen from out of state and were nervous about not being there in person for all the showings. She went above and beyond her normal duties and even accompanied our realtor to a couple showings so we could have another perspective on things. At the last minute, we ended up needing to close from out of state but she arranged for a traveling notary to come to our home to sign all the documents. She puts a personal touch to her work and is amazing to her clients!
Hunter E.
Hunter E.
Troy and the staff from Affiliated Mortgage are nothing short of fantastic to work with. I used them once to finance my first home and again to refinance the same home - both of which were great experiences. There is no higher recommendation which I could make regarding both of my experiences.
Day Trading 1.
Day Trading 1.
Melissa made the whole experience so easy for our family. We were able to get a great rate secured and couldn't be happier. I would welcome the idea of doing business with this company again :).
Kelly N.
Kelly N.
It was a pleasure working with Troy and his team. Dealing with us from 700 miles away had to be a challenge but the value-added he provided made it easy for us and he gained our trust quickly and early on. He helped with insurers in the area and recommended inspections firms, etc. Very professional and i believe we made a friend also!!!
Monetha Erin B.
Monetha Erin B.
Mike Fischer went above and beyond for us. I'm so thankful to have crossed paths with this guy. He is amazing and I would definitely recommend him.
Sean A.
Sean A.
Danny Battochio was SUPER helpful. He provided incredible service and was "Jonny-on-the-spot" all the way through our home purchase process. He went above and beyond our wildest expectations and his level of communication was fantastic. My advice to anyone considering seeking Danny's service is to follow his lead and you'll be amazed at the unusual ease of the process. We're very happy with our experience and can't thank Danny enough for helping us get a great deal on our new home!
Travis C.
Travis C.
Working with Melissa was an excellent experience! Especially given the circumstances around the timeline of our closing. I would recommend Affiliated to anyone looking for real estate financing!
Dan J.
Dan J.
Excellent work. Great communication, friendly and helpful. Explanation of re-finance procedure was done very well. No complaints at all.
Dan M.
Dan M.
This is the second time I’ve worked with Melissa E., on a first time mortgage and just completed a refinance. She is a dream to work with, takes her time to explain things to you, and sets up a very relaxing atmosphere to put you on ease with the whole process. If I ever buy another home, she is my first stop. I highly recommend her. Dan M.Box Elder
Antonio P.
Antonio P.
Melissa was fantastic! She helped out our family through the whole process hassle-free, fast, and with the best rates we could get. She made everything easy and it was a pleasure to work with someone of her professional caliber. If I could give more than 5 stars I would!
Rich H.
Rich H.
I have worked with Vern on a few different occasions. He is always very responsive to questions and stays with you through the transaction. Highly recommend him and his company.
Michael O.
Michael O.
To Melissa, Mary and LB,Thank you very much for the expedited process in closing! Even through a world-wide pandemic these professionals took very good care of my application and loan process! I highly recommend them to anyone looking to move to the Rapid City/Box Elder area. Thanks again!
David W.
David W.
All things considered we had a great experience with affiliated mortgage, especially being spread across 3 different time zones. Greatly appreciated the work by Melissa. Thank you!
Phelan S.
Phelan S.
If you are looking for help with a VA Loan, don't go anywhere else. Troy and his team were amazing every step of the way. Thank you for guiding me through the process to home ownership so smoothly, you've gained a customer for life.
Jason B.
Jason B.
Troy and his staff were amazing to work with. We bought a home in the Black Hills and the loan to closing process was simple with Troy’s expertise. I would highly recommend Affiliated Mortgage and any of their staff.
Suzi K.
Suzi K.
Vern went above and beyond ... Even with the crazy listing agent calling him !!This is the 2nd house I have purchased with this mortgage company Always great service !!
Bob D.
Bob D.
My experience with Vern Burress was professional and smooth. Great work!
Patricia P.
Patricia P.
Troy made my experience buying a home enjoyable and easy. Everything ran smoothly and I highly recommend Affiliated Mortgage!
Jessica K.
Jessica K.
Melissa made sure that our first home buying venture ,mixed with a military move across country, was seemless. She listened to every question and concern. She always answered in a way that made the process easy to understand. Melissa understands as a military spouse just how difficult a pcs can be, and she made sure we had no surprises. She worked closely with our realtor and insurance agent. Can’t say enough about the integrity and professionalism!
Aleisha H.
Aleisha H.
Mike Fischer has helped us multiple times with mortgage needs and never fails to exceed our expectations! Highly recommend him and affiliated mortgage!
M S
M S
Mike was extremely helpful and helped us with every step along the way. We worked extremely hard on our loan and helped us with everything we needed and more. Really appreciate Mike!
Esaias M.
Esaias M.
Dear Affiliated Mortgage LLC, Words cannot express our gratitude Melissa! The house is wonderful and the service you provided was beyond exceptional! Wish you the best and look forward to working with you again in the near future. You will be highly recommended by the Machado Family. Many thanks! Sincerely, Esaias and Haly
Christi Rivera M.
Christi Rivera M.
I enjoyed working with Troy and his group they did an outstanding job getting us closed quickly. He and his team stayed on top of everything to make sure it was a smooth process. Thank you!
Michael G.
Michael G.
I cannot begin to express how satisfied I was from the beginning of the loan process to the signing of the final closing docs. Vern was there every step of the way giving updates and answering questions that I would have. I have used Vern's services twice, once for my home buying purchase and then again with a refinance of my home and I would highly recommend his services without thought or hesitation. If there were another star I could give, I would give it. Thanks Vern.
marwin L.
marwin L.
Sarah Bowser was amazing! She assisted us with purchasing our home 2 years ago and again with us refinancing recently. She's always available when my wife and myself had questions.
Carey P.
Carey P.
First, I highly recommend contacting and using Danny with Affiliated Mortgage! There are many reasons to backup my statement. One, he is very respectful and courteous, a true professional to work with! Second, he was always available to answer any and all of my questions or concerns thru text messages, emails or calling him, including his cellphone number. If I called him and left a voicemail, he would always return my call within a short period, not a day or two later like most businesses do in South Dakota. I could even call Danny on weekends! Third, he is extremely knowledgeable at what he does...trust me I know what I am talking about because back in my younger days, I was a VP with a very large escrow company in California. I dealt with a lot of mortgage companies, mortgage brokers and loan officers for 10 years before the real estate market crash in 2009. Last, Danny showed up at the title company on the day I signed my closing docs and received the keys to my new home to answer any last minute questions and to personally congratulate me! In short, it's back to my opening statement: I highly recommend contacting and using Danny with Affiliated Mortgage! Many thanks Danny!
Lane B.
Lane B.
Melissa was amazing with helping us purchase our first home. She let us know about all the discounts we qualified for and answered all the questions I had. Will definitely be using her in the future for any home buying needs!
Rita W.
Rita W.
Excellent service. Friendly and helpful. Streamlined process to make as painless as possible. Highly recommend this company and their services.
Phelan S.
Phelan S.
When I walked into Affiliated Mortgage the first time I had no clue if I'd ever be able to buy a home. As a single parent it seemed out of reach, even with my VA eligibility. Troy sat down with me and walked me through my credit report, the various mortgage options and my budget to let me know how I could become a home owner. With his advice, I cleaned up my credit and just closed on my first home with a VA Loan.Troy and his staff were amazing through the entire process. Being pre-qualified allowed me to shop around with ease. I knew exactly how much I could spend based on the monthly payments I could afford without having to worry about becoming house-poor. The purchasing process is daunting but every step of the way I got a video from Troy that walked me through it and then a follow up call to answer any questions. Using a VA loan for a smaller budget was scary, the houses have to meet strict qualifications and the amount of paperwork was staggering. Not only did I get through it all with minimal stress, but we were able to close in only 6 weeks with a huge list of to-dos. I didn't think there was any way possible we would meet our closing date, but these guys got it done. A huge thank you to Troy, Sarah, and Tosha at Affiliated Mortgage for always being available when I needed them and making my path to home ownership a reality. From my experience, I'm sure they are great with any type of mortgage, but if you're a Veteran don't go anywhere else. I don't find many businesses that live up to the quality and professional standards I was accustomed to in the Marines, but this team did it with ease.
Doug P.
Doug P.
Melissa was great! She always answered my calls. If there were any holdups during the process, she would quickly get the information out to me. My closing went smoothly with no surprises. I’d recommend her to anyone.
Nicholas L.
Nicholas L.
Sarah Bowser was great to work with. She worked hard in getting me the loan I needed to purchase my first home. She answered my questions clearly, and made the whole process as easy as possible. So when it came time to take advantage of historically low interest rates, and to refinance, of course I went back for her help. She was quick and courteous throughout the process. I would recommend her to anyone.
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